Ridgway TreesPrivacy policy
Last updated: 30 October 2026
Ridgway Trees is a small team of arborists in South Wales. This policy explains what personal information we collect when you visit our website or get in touch, why we collect it, how long we keep it and the rights you have. We keep it simple: we only use your details to look after your enquiry and your trees.
Who we are
Ridgway Trees, South Wales, is the "controller" of your personal information. If you have any questions about this policy or your information, contact Kat or Chase:
- Email: [email protected]
- Phone: 07896 074148
What we collect
- When you send our quote form: your name, email address, phone number (optional), town or postcode, the service you need and anything you tell us about the job.
- When you call, email or message us on WhatsApp: your contact details, your messages and any photos you send of your trees or property.
- When we carry out work for you: your address, details of the job, quotes, invoices and payment records.
How and why we use it
| What we do | Our lawful basis (UK GDPR) |
|---|---|
| Reply to your enquiry, visit, and prepare a quote | Taking steps at your request before entering into a contract |
| Carry out the work, invoice you and keep records | Performing our contract with you, and our legal obligations (for example tax records) |
| Keep a simple customer list so we can follow up on work, aftercare and occasional seasonal reminders | Our legitimate interests in running a small business. You can ask us to stop at any time. |
We will never sell your information. We will only send you marketing emails or texts if you have asked for them or you are a past customer, and every message will tell you how to opt out.
Who we share it with
We only share your information with trusted services that help us run the business, and only as much as they need:
- Our website and enquiry system provider: hosts our website and safely stores enquiries from the quote form.
- Google: Gmail, which we use for our email.
- WhatsApp (Meta): if you choose to message us there.
- Our accountant, insurers or professional advisers where needed, and authorities if the law requires it.
Some of these providers store data outside the UK, including in the United States. When that happens, the transfer is protected by the safeguards UK data protection law requires, such as the UK International Data Transfer Addendum or the UK–US Data Bridge.
How long we keep it
- Enquiries that don't lead to work: up to 2 years, then deleted.
- Customer records, quotes and invoices: 6 years after the work, as required for tax and accounting.
Cookies
Our website doesn't use analytics, tracking or advertising cookies. Our hosting provider may set a small number of strictly necessary cookies to keep the site secure and working. These don't need your consent, and you can clear them at any time in your browser settings.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that's wrong
- ask us to delete your information
- object to, or ask us to limit, how we use it
- withdraw your consent at any time, where we rely on consent
- ask us to transfer your information to someone else
To use any of these rights, email [email protected]. We'll reply within one month.
Keeping it safe
We use reputable, password-protected services with two-step sign-in where available, and only Kat and Chase can see your details.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.